If the purchased product turns out to be inconsistent with the agreement, you have the right to lodge a complaint. In particular, we are responsible for delivering products without any physical and legal defects. We undertake that, in the event of any defects in the products we sold, we will make every effort to maintain the level of trust you have in us.
The basis of liability for lack of conformity are set out in the provisions of DIRECTIVE (EU) 2019/771 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 20 May 2019 on certain aspects concerning contracts for the sale of goods, amending Regulation (EU) 2017/2394 and Directive 2009/22/EC, and repealing Directive 1999/44/EC.. (if relevant law ensures Consumer more favorable level of protection than the provisions of Directive (EU) 2019/771, Kazar will comply with such provisions).
HOW TO MAKE A COMPLAINT
A Customer who exercises the rights under warranty is obliged, at Kazar’s expense, to provide the defective goods. If you wish to make a complaint and send defective goods at our expense, please contact our customer services team via e-mail at the address: customercare@kazar.com. We will reply to your email immediately, instructing you on the next steps in the complaints process.
You can also send a complaint in writing to Kazar’s Customer Service:
Kazar Group Sp. z o.o.
Customer Care
ul. Lwowska 154
37-700 Przemyśl
Poland
marked "Complaint"
To ensure that the complaint procedure proceeds smoothly, it is advisable to include in the complaint in particular:
- your full name,
- your address for correspondence, the email address if you wish to receive a response to the complaint via email
- the date of purchasing the product,
- the type of product the complaint is about,
- a precise description of the defect and the date on which it was noticed,
- your demands, and the way in which you would like to be informed about the course of the complaint procedure (i.e. email),
- proof of purchase of the product (this may be, for example, a copy of the receipt, a copy of an invoice, a payment record or any other proof).
A complaint may be submitted using the complaint form. The claim form is only an example that the Customer does not have to use, or use as a guide.
Complaints_Form.pdf
We will consider and address complaints immediately, not later than 14 days from the date of submitting the complaint. The Customer will be informed of the method of handling the complaint in the manner requested when submitting the complaint.
COMPLAINTS CONCERNING ELECTRONICALLY PROVIDED SERVICES
Complaints concerning Newsletter service and other services provided electronically may be lodged via e-mail at the address: customercare@kazar.com. It should include in particular: a description of the matters covered by the complaint, the email address provided when registering a Customer Account or placing an order, and the email address or postal address to which the Customer wants the response to the complaint to be sent, if different, as well as the Customer’s preferred way of hearing the decision concerning the complaint. Please note that providing the abovementioned data by the Customer is recommended though not obligatory. Therefore the Customer may submit a complaint excluding that data which would not affect its effectiveness.
OBJECTIONS TO THE OPERATION OF THE ONLINE SHOP
Objections concerning irregularities in the functioning of the Internet Shop may be submitted by electronic mail at the address: customercare@kazar.com. We shall respond to them no later than within 14 days of their submission, in particular by informing you about actions taken to clarify or remove the irregularities. Furthermore, if clarification or removal of the irregularity within the aforementioned period is impossible or difficult, we will inform you about the time limit for clarification or removal of the irregularity.
OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES
Kazar agrees to use out-of-court settlement of disputes with Consumers. For more information, see the Terms and Conditions of the Kazar Store.
COMPLAINTS
If the purchased product turns out to be inconsistent with the agreement, you have the right to lodge a complaint. In particular, we are responsible for delivering products without any physical and legal defects. We undertake that, in the event of any defects in the products we sold, we will make every effort to maintain the level of trust you have in us.
The basis of liability for lack of conformity are set out in the provisions of DIRECTIVE (EU) 2019/771 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 20 May 2019 on certain aspects concerning contracts for the sale of goods, amending Regulation (EU) 2017/2394 and Directive 2009/22/EC, and repealing Directive 1999/44/EC.. (if relevant law ensures Consumer more favorable level of protection than the provisions of Directive (EU) 2019/771, Kazar will comply with such provisions).
HOW TO MAKE A COMPLAINT
A Customer who exercises the rights under warranty is obliged, at Kazar’s expense, to provide the defective goods. If you wish to make a complaint and send defective goods at our expense, please contact our customer services team via e-mail at the address: customercare@kazar.com. We will reply to your email immediately, instructing you on the next steps in the complaints process.
You can also send a complaint in writing to Kazar’s Customer Service:
Kazar Group Sp. z o.o.
Customer Care
ul. Lwowska 154
37-700 Przemyśl
Poland
marked "Complaint"
To ensure that the complaint procedure proceeds smoothly, it is advisable to include in the complaint in particular:
- your full name,
- your address for correspondence, the email address if you wish to receive a response to the complaint via email
- the date of purchasing the product,
- the type of product the complaint is about,
- a precise description of the defect and the date on which it was noticed,
- your demands, and the way in which you would like to be informed about the course of the complaint procedure (i.e. email),
- proof of purchase of the product (this may be, for example, a copy of the receipt, a copy of an invoice, a payment record or any other proof).
A complaint may be submitted using the complaint form. The claim form is only an example that the Customer does not have to use, or use as a guide.
Complaints_Form.pdf
THE PRINCIPLES OF DEALING WITH COMPLAINTS
We will consider and address complaints immediately, not later than 14 days from the date of submitting the complaint. The Customer will be informed of the method of handling the complaint in the manner requested when submitting the complaint.
COMPLAINTS CONCERNING ELECTRONICALLY PROVIDED SERVICES
Complaints concerning Newsletter service and other services provided electronically may be lodged via e-mail at the address: customercare@kazar.com. It should include in particular: a description of the matters covered by the complaint, the email address provided when registering a Customer Account or placing an order, and the email address or postal address to which the Customer wants the response to the complaint to be sent, if different, as well as the Customer’s preferred way of hearing the decision concerning the complaint. Please note that providing the abovementioned data by the Customer is recommended though not obligatory. Therefore the Customer may submit a complaint excluding that data which would not affect its effectiveness.
OBJECTIONS TO THE OPERATION OF THE ONLINE SHOP
Objections concerning irregularities in the functioning of the Internet Shop may be submitted by electronic mail at the address: customercare@kazar.com. We shall respond to them no later than within 14 days of their submission, in particular by informing you about actions taken to clarify or remove the irregularities. Furthermore, if clarification or removal of the irregularity within the aforementioned period is impossible or difficult, we will inform you about the time limit for clarification or removal of the irregularity.
OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES
Kazar agrees to use out-of-court settlement of disputes with Consumers. For more information, see the Terms and Conditions of the Kazar Store.